Catwalk Connection Exchange Policy

Catwalk Connection Exchange Policy

We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

Yes, you can exchange items. If you are not completely delighted with your purchase, please contact us for a credit/exchange. Please email info@catwalkconnection.com within 48hrs of receiving your items for eligibility & conditions.

Please note-shipping costs for all exchanges and returns are the customer’s responsibility. Shipping costs are non-refundable or eligible for store credit.

As you can understand for sanitary reason’s we are unable return/refund personal products such as Lingerie, Hosiery & Swimwear.

If you have received an incorrect or faulty item in your order we sincerely apologise, we have strict quality assurance techniques to ensure this does not happen.

If this is the case simply send images or the incorrect/faulty items to info@catwalkconnection.com and we will resolve the matter for you urgently.

If you would like to cancel your order you may do so within 24 hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this timeframe as it may already be on its way to you.

If you have any questions or queries please contact our dedicated customer service team via info@catwalkconnection.com with your enquiry and they will assist you further.